About this grievance mechanism
The Blueing the Caspian Sea Project offers a Grievance Redress Mechanism to allow an avenue for project participants or other interested stakeholders of the project to comment on or express concern on matters relating to project implementation. In addition, it is intended to allow stakeholders to pass important information to higher levels of project oversight and management in a neutral and, if necessary, anonymous way.
What is a grievance?
A grievance is an expression of concern or complaint voiced by any person who feels they have been or will be negatively impacted by the Project activities. This can include, but not limited to, difficulties accessing project information, ethics and conduct, violation and breach of codes of ethics, violation of human rights and fundamental freedoms, financial fraud or misconduct, environmental compliance violations, sexual exploitation and abuse or sexualhHarassment, or labor-related violations.
Our Commitment to you
We handle every grievance with: Fairness; objectiveness and independence; simplicity and accessibility; responsiveness and efficiency; speed and proportionality; and participation and social inclusion.
What you can report
Environmental impacts, health and safety issues, community or livelihood impacts, contractor conduct, fraud or corruption, harassment, or other project-related concerns.
How submissions are handled
- The Project team will acknowledge the receipt of the grievance within 5 working days.
- The information will then be analyzed, and where necessary an investigation will be undertaken; and /or the grievance will be escalated to a higher level or referred to other institutions.
- The project grievance team reviews the report within 5 working days.
- The complainant will be informed about the solution in due course, the timeline depends on the type and seriousness of the grievance. The complainant has the right to appeal against the decision of the Project Team.
- The appeal must be made in writing .within 20 days.of receipt of the decision.
- The purpose of the request is to provide an independent view of the complaint and to review the decision.
Confidentiality: All information provided is treated with the appropriate confidentiality. If you request to be treated anonymous, that is also possible. If you are worried about confidentiality or safety, please describe your specific concerns in your submission.
Prefer email? Send your report to bcsp.contact@unops.org with the subject line Grievance – Blueing the Caspian Sea. Include the same information requested on the next page and attach any supporting documents.